How we protect & use your data


General Terms & Conditions

1          Limitation of Liability

In the event of the client sustaining any loss due on the whole or in part to MISL’s equipment failure, program or operator error then MISL’s liability shall be limited to the cost of reprocessing the client’s data and providing acceptable results. Save as aforesaid MISL shall not be liable for any delay, loss or damage however arising of this agreement nor for any consequential losses the client may suffer.

2          Accuracy of Results

  • It is the client’s responsibility that all parts of any project must be signed off as correct before commencement.
  • When the specifications do not include verifying or checking and balancing to audited control figures the client agrees to accept the unverified results as complete and satisfactory.
  • 30 Days following job completion and invoice, documentation held by MISL and transferred to Roll Film or CD shall be destroyed upon authorisation from the customer. If held for a period of more than 30 days, then storage charges shall arise at rates stated in 6 below.

3          Error or Omission in Specification

The client is responsible for confirming that MISL’s job specification is a correct understanding. The client is responsible for signing the job specification to authorise the job. Failure to do so will delay the work. All delays and costs resulting from a failure or delay for this proper authorisation to be provided will be the responsibility of the client.

All modifications to the job where specification has already been agreed will need to be authorised in writing by the client. Failure to do so will be the responsibility of the client. Any and all costs resulting from such a delay will be the responsibility of the client.

Where programming, or program modification, is undertaken by MISL for a client based on the client’s specification, no responsibility will be taken for any errors or omissions in that specification. Any additional work resulting from such errors or omissions will be chargeable, over and above the quoted figure, at MISL’s current rates.

4          Transport of Data

At the request of the client, MISL may collect and deliver the client’s media and/or documents from the client’s premises for which service MISL may charge. During such collection or delivery to or from the client, all the client’s materials shall be at the client’s risk. MISL shall not be liable for any delay, loss or damage arising there from nor from any consequential losses incurred by the client.

5          Invoicing and settlement

Payment is to be made within thirty (30) days from the date of the invoice. MISL reserve the right to charge interest at the rate of eight percent above the Bank of England base rate per month on any invoice outstanding beyond thirty (30) days where that invoice is not the subject of a valid query, such query to have been notified within 7 days of invoice date. Whilst any invoice remains outstanding the data/deliverable product remains the property of MISL.

Where the minimum quantities received are less than 80% of the total value of the quotation, a surcharge will be applied to your invoice in line with MISL’s standard per 1,000 images price to cover the shortfall due to the cost incurred for project set up and production planning.

6          Physical Storage

Boxes will be stored for free for 30 days following project completion.  During the initial 30 days free storage period from the date of data delivery, the client will be sent a destruction authorisation form for signing to give permission for the destruction of physical files.  Failure to return the signed form within the 30 day period will result in your boxes being held in a temporary storage contract for six months charged at £1.20 per box per month.  Customer recall of any stored media will result in incurred charges to cover the remainder of the month

during which the information is recalled, plus a fixed sum of £250 to cover labour costs incurred in removing and delivering the data/documents in question.

7          Digital Data Storage

Digital Data Storage is charged at £0.001 per image per month and will be stored for 3 months on our internal storage servers. During the first 3 months of the data storage period, the client will be sent a destruction authorisation form for signing to give permission for the data to be permanently deleted.  Failure to return the signed form within the initial 3 month period, will result in your data being held in a temporary storage contract for six months charged at £0.001 per image per month.  If customers wish to have their data deleted immediately after data delivery then this will need communicating to the account manager during project initiation.

8          Termination

Either party may terminate this agreement at any time for failure of the other to comply with any of its terms.

If this agreement, or any supplement to the agreement, is terminated by MISL as a result of MISL ceasing to trade, MISL shall make available to the client, free of charge, all programs, documentation and files necessary for that client to obtain continued service from another supplier.

9          Data Protection

Where MISL processes personal data on behalf of the client, who in turn is the Controller of such data, MISL is acting in the capacity of a Processor  (“Controller” and “Processor” shall have the meaning given to those terms in Article 4 of regulation (EU) 2016/679 (the General Data Protection Regulation)).

10     General

This agreement shall be governed by the laws of England and constitute, with its supplements, the entire agreement between client and MISL with the respect to the services enumerated herein and its terms and conditions of any order submitted by the client in respect of such service.


Our GDPR Statement


The EU General Data Protection Regulation (GDPR) came into force on 25 May 2018 and will supersede the current Data Protection Act 1998. GDPR will apply despite Brexit and will impact all organisations that control or process personal data. It will grant data subjects a range of new rights, giving them more control over how their data is used. Organisations will be subject to new responsibilities and obligations, including the need to demonstrate compliance.

What are we doing to ensure compliance?

At MISL Ltd, we are committed to protecting and respecting the privacy of individuals and take our obligations under data protection legislation seriously. We already manage personal data in accordance with the industry standards for ISO 27001 and with the Cyber Essentials Plus Certification. We understand and welcome the high standards that GDPR will promote and encourage across all organisations that process personal data on behalf of third parties. By digitising your records and implementing a document management system we can help you access, delete and secure the information you hold.

In order to ensure our readiness for GDPR, we have in place a multidisciplinary team which, informed by an external GDPR specialist advisor, has the following key priorities:

  • To maintain our existing management systems, processes and policies (including ISO 9001, BS10008 and ISO27001) to ensure that we are GDPR-compliant.
  • Ensure that our employees and consultants are all DBS checked and are fully aware of the new obligations that GDPR will introduce and ensure that there is accountability and shared responsibility for ensuring compliance.
  • Provide a range of products and services to our customers to assist them with GDPR, including our new cloud-based filing and retrieval platform built with GDRP in mind. We understand the importance of good data practices to our customers and are on hand to support our customers through their GDPR-readiness journeys. Some of the specific initiatives that we are currently progressing:

Data Review – An extensive review of all personal data we hold. We will only retain your data for as long as is reasonably necessary and use it only for the purpose it was collected for.

Process Updates – Updates to our existing procedures to ensure we have the tools to maintain compliance with GDPR. This includes the appointment of a new Data Protection Officer, and a review of our existing policies such as our data security and incident response plans.

Improved Subject Access – Updates to our existing subject access request processes to ensure that it is easier and quicker for data subjects to exercise their rights.

Review of consents – Review of our existing marketing practices, and associated consents, to ensure that these are transparent, fair and GDPR-ready.

Our Privacy Policy

This privacy policy sets out how MISL Ltd uses and protects any information that you give MISL Ltd when you use this website. MISL Ltd is committed to safeguarding the privacy of our website visitors. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MISL Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

What we may collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information gathered

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies across our websites to improve performance and enhance your user experience. The below explains how we do that. (

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, this is to request a callback regarding a specific job – this will not enter you into a marketing database where your details will be used for unsolicited marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to MISL Ltd, Unit 19 Pindar Road Hoddesdon EN11 0DE.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Quality Policy

MISL carry out high quality digitisation and data rationalisation of all document types and integration of electronic files at its premises based in Hoddesdon.

All products and services supplied by MISL satisfy the requirements and intent of ISO9001:2015 for the following scope:-

The secure handling, scanning, disposal and electronic transfer of client data, with document disposal.

The management team provide the highest possible standards of quality for its clients in the delivery of its products and services, whilst maintaining a flexible quality management system based on:

  • The requirements of all interested parties being clearly understood so that our products and services can be delivered in a timely and professional manner.
  • All processes employed by MISL to deliver our products and services being determined, agreed, resourced appropriately, documented, monitored, and measured to ensure conformance to:


  • Customer requirements
  • Measurable objectives
  • Any applicable regulations and legislation


  • All employees being competent in their areas of work through academic achievement, training, and experience, where appropriate.
  • Effective mechanisms being in place to monitor and measure customer satisfaction so that MISL achieves its commitment to continual improvement.
  • Making resources available to ensure that the QMS remains effective in achieving business and quality objectives conforming to the ISO 9001:2015 standard
  • A clear process for management review of the QMS, to ensure that it is meeting its requirements, and continual improvement is achieved.
  • A planned program of internal audits, being in place, to be carried out at intervals determined by the perceived risk, and business needs.

The Quality Management System has the full support of the management team, staff, and associates. All staff receive regular communication concerning the Quality Management System and have access to the Quality Manual and Quality Policy.

Our Environmental Policy

Statement of Intent – Environmental Policy Adopted by MISL Ltd, 24 September 2011

MISL are document scanning specialists for the UK marketplace. Here is our environmental policy.

Our principle activities include the scanning of paper and its disposal and the collection of paperwork to and from clients.

MISL is committed to protecting and enhancing the local environment and to contributing to the sustainable management of the global environment.

Sustainability means meeting the needs of the present without compromising the ability of future generations to meet their needs.

In delivering our services we are committed to meeting and, where practical to exceed all relevant regulatory, legislative and other requirements and to the continual improvement of our environmental performance. We will seek to ensure that all our policies and activities enhance economic, social and environmental sustainability.

MISL Ltd recognises the importance of managing its own direct and indirect environmental impacts and will encourage other members of the community to reduce their negative impacts on the environment.

We will seek to demonstrate to the community including businesses, the general public and employees, the benefits of improving environmental practices. We will continually assess the environmental impact of our operations and, through minimising the use of materials and resources we will reduce our wastage to the lowest practical level.

Consideration will always be given to the environmental effects of our materials sourcing and wherever possible we will use materials that can be recycled.

Through strategic planning we will minimise the environmental effect of new developments and aim to include environmental considerations in investment decisions.

Employee involvement in environmental matters is encouraged at all levels and will be promoted through communications, training and a constant reappraisal of working methods and techniques.

The Board of Directors are committed to the implementation of this policy and will give full backing to all those authorised to carry it out.

General Terms & Conditions

GDPR Statement


Privacy Policy


Quality Policy


Environmental Policy