Testimonials

Royal Free London

“MISL is our strategic partner for the scanning of our legacy case notes as part of our project to digitise medical records across the Trust. The Trust had previously worked with MISL on a smaller scale to archive patient notes, but the scale of this project was bigger than either MISL or the Trust had undertaken before. MISL and the Trust worked together closely to determine the workflows from medical records to the scanning bureau to allow the timely scanning of both historic notes and paper content being generated through clinical contact on a daily basis.

As with any large scale project, there were issues, especially at go-live, but MISL was extremely proactive and professional in working with the Trust team to overcome these issues.

After 6 months of live running, availability of scanned notes is higher than the availability of paper notes before the system went live, and every day MISL are able to ensure that every set of notes sent to their bureau has been scanned and uploaded to the EDRM system.”

Will Smart – Director of IM&T at the Royal Free London NHS Foundation Trust

Ealing GP Federation

“MISL were appointed by NHS NWL to carry out the digitisation of patient notes for GP Practices across the London Borough of Ealing.

Ealing GP Federation contracted with MISL to support the Digitisation of 6 of the 8 Primary Care Networks. We commenced working with them in April 2022.

Throughout the project I have found MISL very professional to do business with. They worked very hard to deliver the project within time and within budget, the latter of which was very tight.

The project was very complex logistically given the sheer size and complexity of the task and MISL responded very well to these challenges.

I found Georgina Chapman to be highly approachable and despite a number of challenges that we faced, responded positively to these challenges and was genuinely committed to deliver value for money and addressing any concerns we had.

I would wholeheartedly recommend MISL as a company to do business with and it was a real pleasure working with them”

Piers Grace – Chief Executive Officer, Ealing GP Federation

INGenious Legal

“We selected MISL as our scanning and printing partner for several reasons, primarily the ability to process large volumes of documents with the ability to scale at short notice. To date we have seen a 4-fold increase in our capacity without any detriment to our SLA

From the outset our relationship with MISL has been fulfilling. They understand our needs and requirements, at times we have imposed significant demand upon them including time sensitive and heavy logistical challenges. Even under severe pressure the service has been impeccable, and I would not hesitate to
recommend them.”

Directors & Board – INGenious Legal

London Borough of Merton

‘I have found MISL a very good company to work in partnership with, they all have a can-do attitude and they are solution-focused.

I do not think I would be anywhere close to having scanned in excess of 20,000,000 images to date with any other supplier. Especially when you consider the standards we demanded.

I would recommend MISL to anyone with a large back-scanning requirement as a good long term partner.’

Keith Bartlett – Print and Postal Services Manager

Isle of Man Government

‘One of the elements of the Isle of Man Governments Digital Strategy was the creation of a Digital Health Record for the Department of Health and Social Care. A key objective of this programme of work was to find a reliable and experienced partner to back scan the department’s library which consisted of approximately 15 million sheets of paper.

After an extensive and comprehensive government procurement process, we chose MISL who were partnering with a local company for this objective.

I have no hesitation in recommending MISL for any large and complex scanning programmes of work.’

Gary Williams – Digital Transformation Programme Manager

Watford Community Housing

‘MISL are our approved document management supplier, and as an organisation we use them throughout the year to assist us with converting our paper files into electronic formats. We always receive a high quality service from them – our options are explained at the start of each project, costs are clearly communicated, and once the job is agreed the turnaround is very prompt. Their customer service is of a high quality and we appreciate our customer/supplier relationship.

Greg Whelan – Financial Controller